PC Computing & Consulting (“we”, “us”, or “our”) is committed to protecting the privacy of our customers, employees, and all individuals who interact with our business. We handle personal information responsibly, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what personal information we collect, how we use and protect it, and what rights you have in relation to that information.
If you have any questions or concerns about this policy, please contact us on 08 9444 0460 or by email at info@pccomputing.com.au.
We collect personal information that is necessary to deliver our services and operate our business. The types of personal information we may collect include:
As a general rule, we do not collect sensitive information as defined under the Privacy Act 1988, such as health information, racial or ethnic origin, religious beliefs, or criminal records, unless specifically required and with your consent.
We collect information directly from you wherever possible — for example, when you contact us, use our services, make a purchase, or apply for a position with us.
We collect personal information for the following purposes:
We will only use personal information for the purpose for which it was collected, or for a related purpose that you would reasonably expect.
We do not sell personal information to third parties. We may disclose your personal information in the following circumstances:
Where we share your information with third parties, we take reasonable steps to ensure they handle your information in accordance with applicable privacy laws and do not use it for any purpose other than the one for which it was provided.
We take the security of your personal information seriously. We use a combination of technical, administrative, and physical security measures to protect your data against unauthorised access, disclosure, alteration, or loss.
Your personal information is stored on secure systems with access controls and, where appropriate, encryption. Data transmitted electronically is protected using industry-standard encryption protocols.
All employees of PC Computing & Consulting are bound by confidentiality obligations as a condition of their employment. They are only permitted to access personal information to the extent necessary to perform their job functions.
We retain personal information only for as long as it is needed for the purpose it was collected, or as required by law, after which it is securely disposed of.
Access to personal information within our organisation is restricted to staff who need it to perform their duties. We maintain internal access controls to ensure personal information is not accessed by unauthorised personnel.
You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete, or out of date. You can also request that we delete your information where it is no longer required.
To make an access, correction, or deletion request, please email us at info@pccomputing.com.au. We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988.
We may use your personally identifiable information to send you communications that are essential to your service — such as invoices, service notifications, and security alerts. These communications are necessary for the operation of your account and cannot be opted out of while you remain a customer.
From time to time, we may also use your contact details to send promotional communications, including product updates, offers, and news relevant to our services. You can opt out of marketing communications at any time by emailing info@pccomputing.com.au with the subject line “Unsubscribe”. We will process your request promptly.
In order to deliver our services effectively, we may engage third-party service providers who may have access to your personal information. This includes providers such as cloud platform operators, payment processors, and IT software vendors.
We require all third-party service providers to handle personal information securely and in accordance with applicable privacy laws. They are expressly prohibited from using your personal information for any purpose unrelated to the service they are providing to us.
We do not permit third parties to sell, rent, or otherwise exploit your personal information for their own benefit.
As a provider of telecommunications-related managed IT services, we are subject to obligations under the Telecommunications (Interception and Access) Act 1979 (Cth) and the mandatory Data Retention Law (the Telecommunications (Interception and Access) Amendment (Data Retention) Act 2015).
Under these laws, certain telecommunications data may be retained for a prescribed period. This may include:
We comply with all requirements under these laws regarding the storage, security, and authorised disclosure of retained data. We do not disclose retained data except as required or authorised under applicable legislation.
There are circumstances in which we may be required by law to disclose personal information without your consent. These include:
In all such cases, we will disclose only the minimum amount of information required to satisfy our legal obligation, and where permitted by law, we will notify you of the disclosure.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. When we make changes, the updated policy will be published on our website with the date of the revision.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services following any updates constitutes your acceptance of the revised policy.
If any changes significantly affect how we handle your personal information, we will take additional steps to notify you directly where reasonably practicable.
